Acknowledgements: Orders will be acknowledged in writing with current product costs and tentative ship date.

Price changes: Prices are subject to change without notice. Current prices will be confirmed on order acknowledgement.

Product colors: All products are sold as assortments of colors unless otherwise noted. Products that specify a color will have variations in color depending upon the die lot at the time of molding.

Normal Production Time: Approximately 7-10 working days from the receipt of complete order/signed paper proof/signed order acknowledgement and credit check. Final production schedule will be determined upon the time requirements.

Rush Order: Paper proof not available. Art must be to size and one color imprint only. A copy of the art must be faxed with order. 3 to 5 day rush orders will be accepted on an order-by-order basis. Charges will apply depending upon the time requirements.

Claims and Returns: All claims must be submitted in writing with samples of the product. This submission must be made within 15days of receipt of the merchandise. Price adjustments or Return Authorization are solely at the discretion of the factory and will not be issued unless the required sample is reviewed. Merchandise returned without a RA number will be rejected. Returns must be received within 15 days of the issue of the RA number. Returns must be properly packaged to prevent damage. Disputes: All disputes are subject to the laws and courts of New York State. Freight Damage: Recipient must report any freight damage to the carrier at once. Do not return freight-damaged parts to the factory. If packages are not signed for as damaged the factory will not bear responsibility.

Random and Pre Production Samples: Charges will apply for certain random samples. Please supply a shipping number for shipment. Pre-production samples that are requested will have a charge of $50 (X) per color plus the related plate charges.

Import orders: A deposit of 50% is required. Upon shipping from overseas 25% will be billed with the remaining balance due upon delivery. Import pricing includes all charges all charges except inland freight (FOB port of entry). Duty rates are included in the landed cost of the merchandise. If rates change adjustments will be made on a final invoice. Inland freight/quantity adjustments (over or unders) will be sent on a final invoice. Import orders are subject to 5-10% over or under. All import orders will be in full case quantities.

Non-fulfillment of orders: The factory is not responsible for non-fulfillment of orders due to shortage of materials, embargoes, strikes, fires, shipping delays or any condition beyond its control.

Shipping: Standard method is Ground. Please include your shipping number for an alternate method. Freight and handling will be added to all invoices. A handling charge of $3.50/Box (X) will be charged for each package. Any changes regarding shipping instructions must be made 48 hours prior to the anticipated shipment date. Orders shipped via the Post Office will be charged $40 (R) for additional handling. Split shipments will be charged at the rate of $8 (V) per additional location. Packing List: Orders that require a packing list will have a charge of $20 (V) unless a blank packing list is supplied with the order. International Shipping Documents: $30(V). Please specify the rates to be documented.

Over and Under: A + or - of 5% is allowable. When "no overs or unders" are specified a charge of $30 (V) will apply.

Cancellation Charges: $30 (V) plus any additional costs incurred to the point of cancellation.