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Notes in
Yellow apply to
offset printed products.
ACKNOWLEDGMENTS -
All orders are acknowledged and prices confirmed the day
after we receive your order,
via mail or fax.
OVERRUNS / UNDERRUNS
-
No overruns unless requested. We make every effort to ship
the exact quantity ordered. On special order items factory
will run case quantities only, less production scrap.
SPECIAL ORDERS
-
Items other than those pictured in the catalog are available,
contact factory. Factory runs case quantities only, less
production scrap. The production time will vary.
PRICE CHANGE
-
Every effort is made to maintain pricing. However, we reserve
the right to change pricing or specifications without notice.
SHIPPING & HANDLING
-
FOB KY We normally ship UPS ground. Expedited shipments
are made at your request, or IF REQUIRED TO MEET YOUR STATED
USE DATE. Our Air carriers are UPS and FEDERAL EXPRESS.
If requesting a Common Carrier please specify carrier account
number and carrier's phone number. There will be a $2.00
charge per box for shipments using your carrier account
number. Claims for damaged or lost shipments must be
filed with the freight carrier. Factory will not be responsible
for merchandise lost, damaged or delayed by the freight
carrier.
No C.O.D. shipments.
SPLIT SHIPMENTS
-
To multiple locations will be made at $7.50 per each additional
address location. Offset printed
products are limited to case quantity only to each address.
RETURNS -
Must be pre-approved by the factory and in no event will
be accepted after 30 days from date of delivery.
RUSH SERVICE -
Is available at NO EXTRA CHARGE. Just follow these very
easy steps.
1. Call customer service before sending in order to give
them the specs of the order.
2. Customer service will fax back your answer within 15
minutes.
YOU MUST CALL FIRST IN ORDER TO GET RUSH SERVICE OTHERWISE
THE ORDER WILL GET NORMAL PRODUCTION DATES.
Offset orders are less likely to be approved for rush service
due to the longer runs.
CANCELLATION /
CHANGE IN ORDER -
May incur charges Contact factory.
PRODUCTION TIME
-
Normal production time is 5 working days for screen printed
orders of 10,000 quantity or less. Quantities above 10,000
may require longer. Offset Printing
- Normal production time is 10 working days for orders of
250,000 quantity or less. Quantities above 250,000 may require
longer. Contact factory for more information.
ALL ORDERS THAT COME IN WITHOUT PRIOR CONTACT WITH CUSTOMER
SERVICE WILL BE SCHEDULED FOR SHIPMENT ON THE 5TH/
10TH WORKING DAY for the appropriate printing process.
RUSH SERVICE AVAILABLE. SEE RUSH SERVICE INFORMATION.
UNIMPRINTED ITEMS -
Unimprinted items are sold in case quantity only. Subtract
.02 from net.
CLIP ART -
We have thousands of clip art images available. Our common
Clip Art is found on this web site.
If you require other clip art, there is a $20 research fee
to locate and process clip art. Paper proofs required when
factory selects clip art (See paper Proof Info). |