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Policies
Production Time Please clearly indicate delivery date required on your order. Allow up to two additional working days for preparation of art. Additional time will be required for Kinderprint® Kits, insertion of ProLite® Balloon Valves in latex balloons, and any special packaging. The amount of time will depend on the size of the order. Latex Balloons – Normal production time is 5-7 working days after receipt of order and approved artwork, depending on product ordered. For IMPRESS V™, Multi-Color print, and Banner balloons production time, contact Customer Service. Microfoil® Balloons – After receipt of approved artwork, allow 5-7 working days for one-color screen print; allow approximately 12-18 working days for flexographic print. For multi-color screen print production time, contact Customer Service. Rush Orders – Rush service will be extended whenever possible at no additional charge. There will, however, be an extra charge if special handling is required. Orders needed in less than normal production time will be considered based on customer requirements and our ability to meet them. Rush orders will be accepted by phone, fax, or overnight mail. Please be specific in your instructions. Spell out all names and directions for any punctuation or capitalization.
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Pricing/Credit Claims Prices – Prices, terms, and items are subject to change without notice. Postage is based on shipping rates in effect October 2003. If world events force increases, we reserve the right to change our rates without notice. This catalog is not an offer to sell, and any order may be declined. Credit Claims – Claims covering defective merchandise and shipping errors must be submitted in writing and accompanied by samples (as indicated below) within 30 days after receipt of merchandise. Returned merchandise must have prior authorization number displayed clearly on return carton. Latex – one unopened polybag; Microfoil – 50 balloons. For other claims not specified here, contact Customer Service. Miscellaneous Minimum Order – See price grids for requirements. All minimums are per each imprint/design. Order Changes – Changes to orders in production will result in additional charges. Overruns/Underruns – All latex balloon orders and Kinderprint Kits are subject to 5%; all Microfoil orders are subject to 10% and will be invoiced accordingly. Storage – All latex and Microfoil balloons should be kept in a cool, dry place, protected from extreme temperatures. Latex balloons should be stored in plastic bags and also protected from light. Art Storing/Repeat Orders – Customer-supplied art will be returned only when requested. Final art will remain on file for the remainder of the current year plus two more years. Any repeat order after the above time period will require new camera-ready art. New cut/screen charges will also apply. Trademark Usage – All copy or other material submitted for use in producing the items ordered will be accepted as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent, or similar protection. Augustine Blue Book Logos – A charge will not apply for logos on file, or if camera-ready artwork is supplied for Augustine logos. Due to the proprietary nature of the processes used, all cut, screen, or plate charges are service charges only and do not transfer title to the customer. Helium Helium
and nitrogen tanks can be rented from welding supply shops listed
in Yellow Page directories. Different sizes of tanks are available
and often can be delivered to and picked up from the event location. Balloon Sizes, Flying Times, and Helium Requirements Qualatex Latex
* Conservative averages. Actual flying time will vary depending on
temperature and atmospheric conditions. Accessories for sealing balloons
will increase weight and shorten average flying time. Qualatex Microfoil
Qualatex Microfoil balloons inflate to uniform sizes; measurements refer to flat balloons. *
Actual flying time will vary depending on inks used and ink coverage.
Helium-filled Microfoil balloons may not float in altitudes exceeding
approximately 3,000 feet. Spec Samples Latex – Printed one-color/one-side IMPRESS II® unless otherwise indicated.
*
Approval of spec sample may be required. Microfoil – Screen printed one-color/one-side unless otherwise indicated.
Shipping All orders shipped by least-cost method, normally UPS. If other shipping method is authorized, please indicate on order. No orders shipped C.O.D. Split shipments of quantities less than normal order minimums will incur additional charges; contact Customer Service. For multiple-drop shipments to 10 or more addresses, a Microsoft® Excel spreadsheet with full address information must be supplied. Additional lead time may be required for multiple drop shipments. A $20.00 charge will apply if a third party billing number is incorrect and must be rebilled. Depending on product and production availability, latex balloon orders are shipped F.O.B. Factory: Texas; Kansas; or Ontario, Canada. Microfoil balloon and Kinderprint orders are shipped F.O.B. Factory: Kansas. There will be a $11.00 per carton UPS return charge for each address requiring correction. Shipping Weight and Standard Packaging All shipping weights include carton. Special packaging is available. Contact Customer Service for quotations. Latex
Microfoil – Balloons packed flat.
Satisfaction Guaranteed! We
will replace – FREE OF CHARGE – any Qualatex
latex balloons, Microfoil® balloons, or balloon accessories that
do not perform to the high standards you have come to expect from
Pioneer over the years. Please contact your local Promotional Products
distributor for more details. Prices effective through December 31, 2004. |
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