 |
 |
 |
 |
 |
VIECO
|
|
General Information
FREE 5 DAY SERVICE
• Order must be marked “5 Day Service”, if not standard service
of 2 weeks will apply
• Maximum order for 5 Day Service - 3,000 pieces
Express service
• Add 20% to price of item. Camera
ready art is required
• Maximum order for 48 hour service - 2000 pieces with one color imprint
ORDERS: Orders are accepted by phone or
fax.
ACKNOWLEDGMENTS: All orders are promptly acknowledged upon
receipt via fax. Ship dates will be noted on the acknowledgment. Any discrepancies
must be dealt with at that time.
CREDIT CARDS: MasterCard and Visa are accepted for pre-payment
only (at time of order placement).
ARTWORK: Camera-ready (black and white) artwork is required
for best results. Multi-colored jobs should be color separated.
ELECTRONIC ARTWORK: We prefer an EPS file in Adobe Illustrator
(version 10 or lower) or Corel Draw, with text converted to vector or curves.
We use PC platform.
However, we can also accept art in TIFF or JPEG files (600 dpi) or
Microsoft Word.
TYPESETTING OR PASTE UP: Straight line
computer generated type and easy paste ups or alterations will be done
at no charge. Sorry we cannot fix up logos - we require sharp and clear
logos.
HALFTONES: We generally discourage halftones to
keep imprint sharp and clear. However, if half tones are to be
used, artwork must be supplied to size at maximum 70 (DPI) Dots
Per Inch.
PMS COLORS: We cannot guarantee an exact PMS match. We will
come as close as possible. Surface of item to be printed can distort the
PMS color a bit. (Especially black or dark colors). $15.00 per PMS color.
CANCELLATIONS OR CHANGES: All orders are considered firm and can only
be cancelled or changed in writing via fax. Any items imprinted before cancellation
or change will be billed accordingly.
PROOFS: On paper (via fax) no extra charge. On sample item a flat
rate charge of $20.00 plus air shipping will apply. Production will begin
after approval of proof.
less than minimum: Half of lowest quantity amount listed for that
item, add $30.00/v extra.
SHIPPING: FOB New York. UPS Ground unless otherwise indicated on order.
All shipments will be insured and charges will be included in shipping costs.
Factory cannot be responsible for meeting deadlines on UPS standard service
due to shipping delays. Special occasion dates we suggest using air service.
For parcel post or priority mail add $5.00 per order for delivery to post
office.
UN-IMPRINTED MERCHANDISE: End quantity prices. Shipped in
one day. Minimum order half of lowest quantity amount.
OVER OR UNDER-RUNS: On one color imprint almost all orders will ship
exact amount. However, on occasion we reserve the right to ship up to 5%
over or under and will bill accordingly. On multi-color jobs most orders will
have a slight over and under-run, but not exceeding 5%.
RETURNS: The factory must be notified prior to return of
merchandise. Any defective merchandise will be immediately replaced or a
credit issued. Merchandise returned without authorization will be refused.
Credit will be issued only for actual quantity returned.
REPEAT ORDERS: Send photo copy of original artwork and specify our
invoice by number. A set-up charge of only $15.00/v will apply. To match
the exact imprint color, you must send an actual sample from the original order.
Standard Silk Screen Colors (Black and White
available but not shown)